Our Refund Policy

Our Commitment

At UGCHype, our goal is to generate outstanding viral marketing videos featuring AI avatars that elevate your brand’s presence. We strive to create engaging and effective content tailored to your needs. If the delivered content does not meet your requirements, please let us know right away.

Refunds are evaluated on a case-by-case basis. If you are unsatisfied, please reach out to us via live chat or email us at support@ugchype.com. We are committed to resolving your concerns.

Content Creation

Our advanced AI technology works to produce viral marketing videos that stand out. However, due to the creative and resource-intensive nature of our process, not every generated video may be perfect.

Refund and Redo Policy

If you are unsatisfied with your video content, here are your options:

  1. Complimentary Redo: We offer a complimentary redo if your initial video does not meet your expectations. Please note that the quality of the final output is influenced by the quality of the input materials and guidelines you provide.
  2. Case-by-Case Refund: Refunds are considered on a case-by-case basis. If, after a complimentary redo, we are unable to generate video content that meets acceptable standards, you may be eligible for a refund.

Refund Eligibility

To qualify for a redo or refund, you must:

  • Provide all required input materials and guidelines.
  • Contact us within 7 days of receiving your content.

Contact Us

If you have any questions or concerns about your video content or our refund policy, please reach out to us via live chat or email at support@ugchype.com. We're always here to help!